All HE Students
We are in the process of aligning procedures across Peterborough and Stamford following the creation of the Inspire Education Group and transfer of HE students to UCP. It should be noted that the terms and conditions of those students who commenced study in 2020/21 will be retained. We have identified procedures which are currently being reviewed.
For further information about Stamford College and the policies for higher education students, visit www.stamford.ac.uk/about/policies-and-procedures.
The Student Charter outlines the expectations of students and UCP. It covers useful information, guidance and how students engage with UCP. This is co-written by students and UCP.
An academic appeal is a procedure, which allows a student to ask for a review of a decision relating to their academic progress or award. Before submitting an academic appeal, please read the following document carefully. To be eligible to submit an academic appeal a student must meet eligible grounds as per the policy.
Complaints procedure for students
At UCP, we work hard to ensure the expectations and needs of our students are met. Before submitting a formal complaint we ask that you work with us to resolve any issues that you may have. Our lines of communication and identification of who can help are in the policy below. If we are unable to resolve your complaint informally then you should complete and submit the stage 1 form below. Students are encouraged to seek the guidance and support of the Student Officer.
Complaints procedure for visitors, customers and other stakeholders (not students)
OIA Annual Statement
The Office of the Independent Adjudicator for Higher Education (OIA) handles complaints against higher education institutions once students have exhausted the institution's internal complaints procedures. The OIA Annual Statement provides contextual information for the handling of any complaints made about the University Centre Peterborough to the Office of the Independent Adjudicator for Higher Education (OIA), and their outcomes following OIA investigations.
Annual statements for all providers can be viewed on the OIA’s website by visiting https://bit.ly/3fbfgVG. To view statements for individual universities, click on “search for a provider” and type in the name of the university for which you wish to see the statement.
University Centre Peterborough joined the OIA Scheme during 2019. Annual Statements with complaints data are only issued in relation to providers which have been OIA members for the whole of the relevant calendar year.
Recruitment and Admissions Policy Documents
UCP Student Conduct and Discipline
UCP Access and Participation Plans
Access and Participation Plans (APP) outline the steps we take to reach and support widening participation students.
Please click here for details of the Transparency Return which is completed by English higher education providers that are registered with the OfS.
Student Protection Policy
This outlines your rights and our responsibilities.
HE Freedom of Speech and External Speakers Policy and Process
HE Tuition Fee Policy and Fee Appeal Process
UCP/ARU Accredited Provision
HNC / HND (Pearson) Accredited Provision
We are in the process of aligning Higher National (Pearson) procedures across Peterborough and Stamford following the creation of the Inspire Education Group and transfer of HE students to UCP. It should be noted that the terms and conditions of those students who commenced study in 2020/21 will be retained. We have identified / procedures which are currently being reviewed.
For safeguarding policies for the Inspire Education Group which includes University Centre Peterborough, visit www.ieg.ac.uk/published-documents
Prevent Risk Assessment
For data protection policies for the Inspire Education Group which includes University Centre Peterborough, visit www.ieg.ac.uk/published-documents
Freedom of Information (FOI)
For freedom of information policies for the Inspire Education Group which includes University Centre Peterborough, visit www.ieg.ac.uk/published-documents
HESA use of student data
For details of the HESA Student Collection Notice, visit www.ucp.ac.uk/hesa-student-collection-notice